KNOWLEDGE BASE

Frequently Asked Questions

Everything you need to know about the zero-ticket IT experience.

THE ZERO-TICKET MODEL

What does “zero-ticket” IT actually mean?

How is miago IT different from a traditional helpdesk?

Is your pricing predictable?

SECURITY & COMPLIANCE

How do you protect our systems and data?

Can you support compliance requirements?

Onboarding & Support

How long does it take to switch to miago IT?

What happens if we actually have an emergency?

Pricing & Projects

Are there upfront costs to get started?

Do you handle hardware installations like cameras or AV?

How are modular enhancements like VoIP or backups billed?